Help when you need it
Kinetic Support
Start with the answers below. If something still isn’t right, email support@kineticfit.ai.
Quick help
Kinetic cannot read my Apple Health data
On your iPhone, open Settings → Privacy & Security → Health → Kinetic and enable the categories you want to share. You can also open the Health app, tap your profile, then review Apps and Services. Return to Kinetic and refresh the relevant screen.
My outdoor route or distance is missing
Open Settings → Privacy & Security → Location Services → Kinetic. Choose the access level needed while working out and enable Precise Location. Also check that Location Services are enabled for the device before starting the session.
Motion data is unavailable
Open Settings → Privacy & Security → Motion & Fitness, enable Fitness Tracking, and allow Kinetic. If the setting was changed during a session, end and restart the session.
My workouts are not syncing
Confirm that you are signed into the same Kinetic account on each device and that both devices have a network connection. Keep Kinetic open briefly to finish a pending sync. If the issue continues, include the affected device, iOS version, and approximate workout time in your support email.
Why does Kinetic request these permissions?
Health access powers health and training insights, location records outdoor routes, and motion access supports movement-related metrics. Permissions are requested for specific app features, are controlled by iOS, and can be changed at any time. See the Privacy Policy for details.
Delete your account
You can start permanent account deletion directly in the app:
- Open Kinetic and go to Settings.
- Select Authentication.
- Select Delete Account.
- Review the warning and confirm deletion.
This deletes your Kinetic account and synchronized Kinetic data. Records already written to Apple Health remain under your control in the Health app. If you cannot access the in-app flow, email support@kineticfit.ai from the address associated with your account.
Contact support
Email support@kineticfit.ai. Please include what you expected, what happened, your device model, and your iOS or watchOS version. Do not send passwords, sign-in codes, or unnecessary health details.